Licenses

MoonPay is registered in the following jurisdictions

MoonPay Entity

Jurisdiction

Regulator

Registration Number

MoonPay (UK) Limited

UK

Financial Conduct Authority

FRN 944746

MoonPay Technology Services Limited

Ireland

Central Bank of Ireland

C460974

MoonPay Italy s.r.l.

Italy

Organismo Agenti e Mediatori

PSV18

MP Services AG

Liechtenstein

Finanzmarktaufischt Liechtenstein

FL-0002.696.658-5

MoonPay USA LLC is licensed in the following US jurisdictions

Jurisdiction

License

State Agency

Alabama

Money Transmitter License - 836

Alabama State Banking Division P.O. Box 4600 Montgomery, AL 36103-4600

Alaska

Money Transmitter License - AKMT-014659

Department of Commerce, Community and Economic Development Division of Banking & Securities 550 West 7th, Suite 1850 Anchorage, Alaska 99501

Arizona

Money Transmitter License - 1022433

Arizona Department of Financial Institutions 2910 N. 44th Street, Suite 261 Phoenix, AZ 85018

Arkansas

Money Transmitter License - 122468

Arkansas Securities Department 1 Commerce St #402 Little Rock, AR 72202

Connecticut

Money Transmission License MT-2071245

Connecticut Department of Banking Consumer Credit Division 260 Constitution Plaza Hartford, CT 06103-1800

Delaware

Check Seller, Money Transmitter License - 33867

Office of the State Bank Commissioner 1110 Forrest Avenue Dover, DE  19904

District of Columbia

Money Transmitter License - MTR2071245

District of Columbia Department of Insurance, Securities and Banking 1050 First St NE 801 Washington, DC 20002

Florida

Money Transmitters Part II - FT230000327

Florida Office of Financial Regulation 101 E. Gaines Street Tallahassee, FL 32399

Georgia

Seller of Payment Instruments License - 2071245

Georgia Department of Banking and Finance Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565

Guam

Foreign Exchange License - 03-202204278-001

Guam Department of Revenue and Taxation 1240 16 Barrigada, 96913, Guam

Idaho

Money Transmitter License - MTL-279

Idaho Department of Finance Securities Bureau 800 Park Blvd., Suite 200 Boise, ID 83712

Illinois

Money Transmitter License - MT.0000420

Illinois Department of Financial and Professional Regulation Division of Financial Institutions 320 West Washington Street Springfield, IL 62786

Indiana

Money Transmitter License

Department of Financial Institutions 30 South Meridian Street, Suite 200 Indianapolis, IN 46204

Iowa

Money Services License - 2021-0078

State of Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, IA 50309

Kansas

Money Transmitter License - MT.0000197

Kansas Office of the State Bank Commissioner 700 SW Jackson Street, Suite 300 Topeka, KS 66603

Kentucky

Money Transmitter License - SC751328

Kentucky Department of Financial Institutions 500 Mero Street Mayo-Underwood Building, 2 SW 19 Frankfort, KY 40601

Louisiana

Sale of Checks and Money Transmitters

Louisiana Office of Financial Institutions 8660 United Plaza Boulevard, 2nd Floor Baton Rouge, LA  70809

Maine

Money Transmitter License

Department of Professional & Financial Regulation 1100 N Eutaw St Suite 611 Baltimore, MD 21201

Maryland

Money Transmitter License - 2071245

Maryland Commissioner of Financial Regulation North Calvert Street, Suite 402 Baltimore, Maryland 21202

Michigan

Money Transmitter License - MT0023411

Michigan Department of Insurance and Financial Institutions 530 W Allegan Street, 7th Floor Lansing, MI 48933

Minnesota

Money Transmitter License - MN-MT-2071245

Minnesota Department of Commerce 85 7th Place East St. Paul, MN 55101

Mississippi

Money Transmission License - 2071245

Mississippi Department of Banking and Consumer Finance 501 N. West Street 901 Woolfolk Building Suite A Jackson, MS 39225-3729

Nebraska

Money Transmitter License

Nebraska Department of Banking & Finance Commerce Court 1526 K St, Suite 300 Lincoln, NE 68508

Nevada

Money Transmitter License - 11187

State of Nevada, Dept. of Business & Industry Financial Institutions, 3300 W. Sahara Ave., Suite 250, Las Vegas, Nevada 89102

New Hampshire

Money Transmitter License - 24043-MT

New Hampshire Banking Department 53 Regional Drive, Suite 200 Concord, NH 03301

New Jersey

Money Transmitter License - 2104822

New Jersey Department of Banking & Insurance Office of Consumer Finance 20 West State Street Trenton, NJ 08608

New Mexico

Money Transmission License

New Mexico Financial Institutions Department Mortgage Unit 2550 Cerrillos Road, 3rd Floor PO Box 25101 (87504) Sante Fe, NM 87505

North Carolina

Money Transmitter License - 198810

North Carolina Officer of the Commissioner of Banks 316 W Edenton Street Raleigh, NC 27603

North Dakota

Money Transmitter License - MT103826

North Dakota Department of Financial Institutions 1200 Memorial Highway Bismark, ND 58504

Ohio

Money Transmitter License - OHMT216

Ohio Department of Commerce Division of Financial Institutions 77 South High Street, 21st Floor Columbus, OH 43215-6120

Oklahoma

Money Transmitter License

Oklahoma Banking Department 2900 North Lincoln Boulevard Oklahoma City, OK 73105

Oregon

Money Transmitter License - 2071245

Oregon Department of Consumer and Business Services Division of Finance and Corporate Securities 350 Winter St., NE, Suite 410 Salem, Oregon 97301

Pennsylvania

Money Transmitter - 93088

Pennsylvania Department of Banking and Securities 17 North Second Street Harrisburg, PA 17101

Puerto Rico

Money Transmitter License - TM-124

Puerto Rico Office of the Commissioner of Financial Institutions Edif. Centro Europa – Suite 600 1492 Ave. Ponce de León San Juan, PR 00907

Rhode Island

Money Transmitter License - 20214281CT

Rhode Island Department of Business Regulation Division of Banking 1511 Pontiac Avenue Cranston, RI 02920

South Carolina

Money Transmitter License

Office of the Attorney General Attention: Money Services Division PO Box 11549 Columbia, SC 29211-1549

South Dakota

Money Transmitter License - 2071245.MT

South Dakota Department of Labor and Regulation Division of Banking 1601 N. Harrison Avenue, Suite 1 Pierre, South Dakota 57501

Tennessee

Money Transmitter License - 2071245

Tennessee Department of Financial Institutions, 312 Rosa L. Parks Avenue, 13th Floor, Nashville, TN 37243

Utah

Money Transmitter License - 209

Utah Department of Financial Institutions 324 South State Street, Suite 201 Salt Lake City, Utah 84111

Vermont

Money Transmitter License - MT-2071245

Vermont Department of Banking, Insurance, Securities & Health Care Administration 89 Main Street Montpelier, VT 05620 – 3101

Virginia

Money Order Seller and Money Transmitter License - MO-421

Bureau of Financial Institutions State Corporation Commission 1300 East Main Street, 8th Floor Richmond, Virginia 23218-0640

Washington

Money Transmitter (includes Currency Exchange) - 550-MT-133676

Washington Department of Financial Institutions Division of Consumer Services 150 Israel Rd SW Tumwater, WA 98501

West Virginia

Money Transmitter License - WVMT-2071245

West Virginia Division of Financial Institutions 900 Pennsylvania Avenue, Suite 306 Charleston, WV 25302

Wyoming

Money Transmitter License - 7299

Wyoming Division of Banking 2300 Capitol Avenue, 2nd Floor Cheyenne, Wyoming 82002


Consumer Notices

Jurisdiction

Consumer Protection Disclosure

Alaska

MoonPay USA LLC holds a Money Transmitter license issued by the Alaska Division of Banking and Securities. 

If your issue is unresolved by MoonPay USA LLC, 1-833-610-0735, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One.

Arizona

If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected]

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page:https://difi.az.gov/complaint AZ e-Licensing Portal for filing a complaint: https://elicense.az.gov/ARDC_FileComplaint.

Arkansas

If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file the completedcomplaint form by e-mailing to [email protected] or by mailing at: 1 COMMERCE WAY, SUITE 402 LITTLE ROCK, ARKANSAS 72202 TELEPHONE: (501) 324-9260 FACSIMILE: (501) 324-9268.

District of Columbia

If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Department at: District of Columbia Department of Insurance, Securities and Banking 1050 First St., NE, Suite 801 Washington, DC  20002 Phone: (202) 727-8000 Fax: (202) 354-1085 E-mail: [email protected] Consumer Complaint Form Mail-in Version.

Florida

If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at: Online:https://flofr.gov/sitePages/FileAComplaint.htm; and By mail: Florida Office of Financial Regulation - Consumer Finance 200 E. Gaines Street, Tallahassee, FL 32399-0376 850-487-9687.

Georgia

Licensed by The Georgia Department of Banking and Finance. (Lic. # 2071245/ NMLS# 2071245). If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may contact the Georgia Department of Banking and Finance - Consumer Resources at (770) 986-1633. For more information please refer tohttps://dbf.georgia.gov/i-have-question-or-complaint-about-seller-issuer-payment-instruments-or-money-transmitter. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ or by telephone at (855) 411-2372.

Guam

If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Guam Department of Revenue & Taxation at: Online:https://www.guamtax.com/app/contactus.do Telephone number: 671-635-1835.

Illinois

If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it online with the Illinois Division of Banking at https://www.idfpr.com/admin/DFI/DFIcomplaint.asp.

Indiana

MoonPay USA LLC holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions. If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file acomplaint form and emailing it to the IDFI at [email protected] or by mailing it to: Department of Financial Institutions 30 South Meridian Street, Suite 300 Indianapolis, IN 46204 License look-up Complaint Form IN e-Licensing Portal for filing a complaint: IN Department of Financial Institutions Complaint Portal:https://www.in.gov/dfi/file-a-complaint/where-do-i-file-my-complaint/.

Kansas

If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Office of the State Bank Commissioner. Complete consumer assistance PDF form https://www.osbckansas.org/consumer_files/complaintform.pdf. Mail or fax the completed consumer assistance form and attachments to: Kansas Office of the State Bank Commissioner Attn: Consumer Affairs 700 SW Jackson St, Suite 300 Topeka, KS 66603 Fax: (785) 371-1229 Email: [email protected]. If submitting electronically, submit your complaint here:https://www.osbckansas.org/consumers/file-a-complaint/. KS e-Licensing Portal for filing a complaint: KS State Bank Commissioner of Kansas Complaint Portal:https://www.osbckansas.org/consumers/file-a-complaint/.

Louisiana

Please note the license issued to MoonPay USA LLC by the Louisiana Office of Financial Institutions does not cover the exchange or transmission of virtual currency. If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it online with the Office of Financial Institutions athttp://www.ofi.state.la.us/.

Maryland

If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Commissioner of Financial Regulation for the State of Maryland. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding MoonPay USA LLC License Number 2071245 at: Consumer Services Unit 1100 N. Eutaw Street, Suite 611 Baltimore, MD 21201 410-230-6077. Alternatively, you can fill out the electronic complaint form and email it to [email protected]. Additional Information about MoonPay USA LLC can be obtained at https://www.nmlsconsumeraccess.org/ at NMLS ID: 2071245.

Minnesota

If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it by contacting the Minnesota Department of Commerce.To make a complaint, please make a call contacting the following: Minnesota Department of Commerce 85 8th Place East, Suite 208 Saint Paul, MN 55101 (Local) 651-539-1500 (Complaints) 651-539-1600. MN e-Licensing Portal for filing a complaint: MN Department of Commerce’s complaint page:https://mn.gov/commerce/industries/financial-institutions/money-transmission/. For transactions initiated in Minnesota Customers: If you believe you are a victim of fraud, please contact 1-800-674-2975. For more information about how to protect against fraud, visit https://mn.gov/commerce/money/investments/cryptocurrency/

Mississippi

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting MoonPay USA LLC at 1-833-610-0735 or [email protected] to allow the opportunity to resolve the issue(s). 

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file your complaint online at https://dbcf.ms.gov/complaint-form/. MS e-Licensing Portal for filing a complaint: MS Banking & Consumer Finance complaint page:https://dbcf.ms.gov/complaint-form/.

Nevada

Nevada consumers with complaints or concerns can contact the department at: File a Nevada Consumer Complaint: https://hal.nv.gov/form/FID_ADA_Forms/Complaint_Form State of Nevada, Dept. of Business & Industry Financial Institutions 3300 W. Sahara Ave., Suite 250, Las Vegas, Nevada 89102 Phone: (702) 486-4120 Fax: (702) 486-4563

North Dakota

If your account has a North Dakota mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from North consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. 

You may revoke your consent at any time by calling us at 1-833-610-0735, or by writing or emailing us at the addresses below: 8 The Green, Suite B, Dover, DE 19901 [email protected].

Tennessee

Please note that MoonPay USA LLC is licensed by the Tennessee Department of Financial Institutions as a money transmitter and that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency.

Utah

MoonPay USA LLC is licensed by the Utah Department of Financial Institutions as a money transmitter. At this time, the Utah Department of Financial Institutions does not license or regulate services related to virtual currency.

Vermont

If your account has a Vermont mailing address, we will not share personal information we collect about you with non-affiliates unless the law allows, or you provide authorization. Written authorizations from Vermont consumers may be delivered to us at the email or mailing address below and must contain your name, address, signature and your consent. 

You may revoke your consent at any time by calling us at 1-833-610-0735, or by writing or emailing us at the addresses below: 8 The Green, Suite B, Dover, DE 19901 [email protected].

Virginia

MoonPay USA LLC is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin).

Washington

If you have a complaint, please contact MoonPay USA LLC at 1-833-610-0735 or [email protected].

If you still have an unresolved complaint regarding MoonPay USA LLC money transmission activity, you may file it online with the Washington DFI athttps://dfi.wa.gov/consumers/money-services-complaint.